Logitech Support + Download (2023)

"; var jumpstartToolTip = "

Find your serial number for SmartDock or Tap

"; var jumpstartPrivacy = "

JumpStart is subject to these Terms of Service. Logitech records certain usage data for security, support, and reporting purposes. Please review our: Privacy Policy

"; var jumpstartPostForm = "

If your support request concerns a Tap that was not sold as part of a Microsoft Teams Rooms including JumpStart Service, but as a standalone Tap device or as part of a Zoom Room or Hangouts Meet, contact Logitech support directly through this Link

"; var jumpstartThankyouPage = ""; var jumpstartNote = "Please provide information in English."; var jumpstartDescRemnder = "Reminder: please provide description in English"; var submitButton = "SUBMIT"; var preferred_contact_method_id="360019387373"; var country_id="360019382014"; var meeting_platform_id="360019385793"; var connected_hardware_id="360019373114"; var jumpstart_endpoint="https://apim.workato.com/jumpstart-server-side-v1-10/jumpstart-validation"; var jumpstart_token="12f3a49ab58ec7900904a3f0c56153963e84cdcead336a41edb31614a9e40bba"; var emeaLanguages = { "fi": "Logi_T1_EMEA_FI", "no": "Logi_T1_EMEA_NO", "sv": "Logi_T1_EMEA_SV", "da": "Logi_T1_EMEA_DA", "cs": "Logi_T1_EMEA_CS", "pl": "Logi_T1_EMEA_PL", "tr": "Logi_T1_EMEA_TR", "el": "Logi_T1_EMEA_EL", "pt-br": "Logi_T1_AMR_PT"}; var routing_logitech = { "en-za": "Logi_T1_EMEA_EN", "de-at": "Logi_T1_EMEA_DE", "de-ch": "Logi_T1_EMEA_DE", "de": "Logi_T1_EMEA_DE", "en-ca": "Logi_T1_AMR_EN", "en-ch": "Logi_T1_EMEA_EN", "en-gb": "Logi_T1_EMEA_EN", "en-150": "Logi_T1_EMEA_EN", "en-us": "Logi_T1_AMR_EN", "fr-be": "Logi_T1_EMEA_FR","cs": "Logi_T1_EMEA_CS","da": "Logi_T1_EMEA_DA","de": "Logi_T1_EMEA_DE","de-ch": "Logi_T1_EMEA_DE","de-da": "Logi_T1_EMEA_DE","el": "Logi_T1_EMEA_EL","en-150": "Logi_T1_EMEA_EN","en-ch": "Logi_T1_EMEA_EN","es": "Logi_T1_EMEA_ES","fi": "Logi_T1_EMEA_FI","fr-be": "Logi_T1_EMEA_FR","fr-ch": "Logi_T1_EMEA_FR","fr": "Logi_T1_EMEA_FR","hu": "Logi_T1_EMEA_HU","it-ch": "Logi_T1_EMEA_IT","it": "Logi_T1_EMEA_IT","nl-be": "Logi_T1_EMEA_NL","nl": "Logi_T1_EMEA_NL","no": "Logi_T1_EMEA_NO","pl": "Logi_T1_EMEA_PL","ru": "Logi_T1_EMEA_RU","sv": "Logi_T1_EMEA_SV","th": "Logi_T1_EMEA_TR","tr": "Logi_T1_EMEA_TR","en-ca": "Logi_T1_AMR_EN","fr-ca": "Logi_T1_AMR_FR","es-ar": "Logi_T1_AMR_ES","es-419": "Logi_T1_AMR_ES","es-mx": "Logi_T1_AMR_ES","pt-br": "Logi_T1_AMR_PT","en-au": "Logi_T1_AP_EN","en-hk": "Logi_T1_AP_EN","en-in": "Logi_T1_AP_EN","en-my": "Logi_T1_AP_EN","en-nz": "Logi_T1_AP_EN","en-ph": "Logi_T1_AP_EN","en-sg": "Logi_T1_AP_EN","jp": "Logi_T1_AP_JA","ja": "Logi_T1_AP_JA","ko": "Logi_T1_AP_KO","vi": "Logi_T1_AP_EN","zh-cn": "Logi_T1_AP_ZHCN","zh-hk": "Logi_T1_AP_ZHTW","zh-tw": "Logi_T1_AP_ZHTW" }; var routing_b2b = { "en-za": "B2B_T1_EMEA_EN", "de-at": "B2B_T1_EMEA_DE", "de-ch": "B2B_T1_EMEA_DE", "de": "B2B_T1_EMEA_DE", "en-ca": "B2B_T1_AMR_EN", "en-ch": "B2B_T1_EMEA_EN", "en-gb": "B2B_T1_EMEA_EN", "en-150": "B2B_T1_EMEA_EN", "en-us": "B2B_T1_AMR_EN", "fr-be": "B2B_T1_EMEA_FR", "fr-ch": "B2B_T1_EMEA_FR", "fr": "B2B_T1_EMEA_FR", "nl-be": "B2B_T1_EMEA_NL", "nl": "B2B_T1_EMEA_NL" }; var routing_harmony = { "en-za": "Harmony_T1_EMEA_EN", "de-at": "Harmony_T1_EMEA_DE", "de-ch": "Harmony_T1_EMEA_DE", "de": "Harmony_T1_EMEA_DE", "en-ca": "Harmony_1_AMR_EN", "en-ch": "Harmony_T1_EMEA_EN", "en-gb": "Harmony_T1_EMEA_EN", "en-150": "Harmony_T1_EMEA_EN", "en-us": "Harmony_1_AMR_EN", "fr-be": "Harmony_T1_EMEA_FR", "fr-ch": "Harmony_T1_EMEA_FR", "fr": "Harmony_T1_EMEA_FR", "nl-be": "Harmony_T1_EMEA_NL", "nl": "Harmony_T1_EMEA_NL" }; var routing_gaming = { "en-za": "Gaming_T1_EMEA_EN", "de-at": "Gaming_T1_EMEA_DE", "de-ch": "Gaming_T1_EMEA_DE", "de": "Gaming_T1_EMEA_DE", "en-ca": "Gaming_T1_AMR_EN", "en-ch": "Gaming_T1_EMEA_EN", "en-gb": "Gaming_T1_EMEA_EN", "en-us": "Gaming_T1_AMR_EN", "fr-be": "Gaming_T1_EMEA_FR", "cs": "Gaming_T1_EMEA_CS","da": "Gaming_T1_EMEA_DA","de": "Gaming_T1_EMEA_DE","de-ch": "Gaming_T1_EMEA_DE","de-da": "Gaming_T1_EMEA_DE","el": "Gaming_T1_EMEA_EL","en-150": "Gaming_T1_EMEA_EN","en-ch": "Gaming_T1_EMEA_EN","es": "Gaming_T1_EMEA_ES","fi": "Gaming_T1_EMEA_FI","fr-be": "Gaming_T1_EMEA_FR","fr-ch": "Gaming_T1_EMEA_FR","fr": "Gaming_T1_EMEA_FR","hu": "Gaming_T1_EMEA_HU","it-ch": "Gaming_T1_EMEA_IT","it": "Gaming_T1_EMEA_IT","nl-be": "Gaming_T1_EMEA_NL","nl": "Gaming_T1_EMEA_NL","no": "Gaming_T1_EMEA_NO","pl": "Gaming_T1_EMEA_PL","ru": "Gaming_T1_EMEA_RU","sv": "Gaming_T1_EMEA_SV","th": "Gaming_T1_AP_EN","tr": "Gaming_T1_EMEA_TR","en-ca": "Gaming_T1_AMR_EN","fr-ca": "Gaming_T1_AMR_FR","es-ar": "Gaming_T1_AMR_ES","es-419": "Gaming_T1_AMR_ES","es-mx": "Gaming_T1_AMR_ES","pt-br": "Gaming_T1_AMR_PT","en-au": "Gaming_T1_AP_EN","en-hk": "Gaming_T1_AP_EN","en-in": "Gaming_T1_AP_EN","en-my": "Gaming_T1_AP_EN","en-nz": "Gaming_T1_AP_EN","en-ph": "Gaming_T1_AP_EN","en-sg": "Gaming_T1_AP_EN","jp": "Gaming_T1_AP_JA","ja": "Gaming_T1_AP_JA","ko": "Gaming_T1_AP_KO","vi": "Gaming_T1_AP_EN","zh-cn": "Gaming_T1_AP_ZHCN","zh-hk": "Gaming_T1_AP_ZHTW","zh-tw": "Gaming_T1_AP_ZHTW" }; var routing_seed = { "en-ca": "B2B_T1_AMR_EN", "en-us": "B2B_T1_AMR_EN" }; var warrantystatusHeader = "Warranty Status Lookup"; var warrantystatusContent = `

Check your Service and Support Coverage by filling out everything correctly.
Selecting the correct Country is highly important*

`; var warranty_status_workato_endpoint="https://apim.workato.com/product-lookup-v10/prod/warranty-for-serial-num"; var warranty_status_workato_token="eada23b666b5b1597cac6a0b2b62e219e30f09077fd75cb3ba8c361e74289a0f"; var warranty_status_form_final_page_based_on_ext_warranty =`Warranty End Date
Based on Extended Warranty (YYYY-MM-DD)`; var checking_serial_number_warranty_status_form_id = "360006739433"; var warranty_status_form_final_page_based_on_serial_num =`Warranty End Date
Based on Serial Number (YYYY-MM-DD)`; var warranty_status_form_final_page_based_on_purchase_date =`Warranty End Date
Based on Purchase Date (YYYY-MM-DD)`; var productList_Response; var warranty_end_date; var warranty_type; var today; var continuebutton = `Continue`; var backbutton = `Back`; var Unexpectederror = `Error to get warranty end date via workato`; var invalidSerialerror = `Please enter a valid serial number`; var fieldIdMap = new Map([ ["Product",{"id":"360019373854","name":"Product", "hideonload":false,"required":true}], ["serial_number_or_confirmation_code" , { "id":"360019376633", "hideonload":false,"required":true}], ["name" , { "id":"360019375594", "hideonload":false,"required":true}] , ["company_name" , { "id":"360019364774", "hideonload":false,"required":false}], ["email" , { "id":"requester_email", "hideonload":false,"required":false}], ["language" , { "id":"360019366794", "hideonload":false,"required":false}], ["country" , { "id":"360019382014", "hideonload":false,"required":false}], ["phone_number" , { "id":"360019385593", "hideonload":false,"required":false}], ["software_one_case_id" , { "id":"360019378373", "hideonload":false,"required":true}], ["description" , { "id":"description", "hideonload":false,"required":true}], ["RMA_required" , { "id":"360019378533", "hideonload":false,"required":true}], ["shipping_method" , { "id":"360019366894", "hideonload":true,"required":false}], ["street_address" , { "id":"360019376293", "hideonload":true,"required":false}], ["city" , { "id":"360019364094", "hideonload":true,"required":false}], ["state" , { "id":"360019376333", "hideonload":true,"required":false}], ["postal_code" , { "id":"360019364134", "hideonload":true,"required":false}], ["internal_note" , { "id":"360019366814", "hideonload":false,"required":true}], ["software_one_agent_name" , { "id":"360019366854", "hideonload":false,"required":true}], ["authentication_code" , { "id":"360019366874", "hideonload":false,"required":true}], ["attachment" , { "id":"request-attachments", "hideonload":false,"required":false}], ["type" , { "id":"360011873473","name":"type", "hideonload":true,"required":false}], ["priority" , { "id":"360011873493","name":"priority", "hideonload":true,"required":false}], ["ticket_origin" , { "id":"360019375494","name":"ticket_origin", "hideonload":true,"required":false}], ["secondary_origin" , { "id":"360019749493","name":"secondary_origin", "hideonload":true,"required":false}], ["disposition" , { "id":"360019426594","name":"disposition", "hideonload":true,"required":false}], ["linked_product_id" , { "id":"360019372674","name":"linked_product_id", "hideonload":true,"required":false}], ["business_group" , { "id":"360019386653","name":"Business Group", "hideonload":true,"required":false}], ["routing_category" , { "id":"360019426873","name":"Routing Category", "hideonload":true,"required":false}], ["product_id" , { "id":"360019382494","name":"Product Id", "hideonload":true,"required":false}], ["product_short_name" , { "id":"360019373054","name":"Product Short Name", "hideonload":true,"required":false}], ]);; var fieldDependancyMap = new Map([["RMA_required" , new Map([ [ "yes" , [ { "field":"shipping_method", "display":true, "required":true},{ "field":"street_address", "display":true, "required":true},{ "field":"city", "display":true, "required":true},{ "field":"state", "display":true, "required":true},{ "field":"postal_code", "display":true, "required":true}] ], [ "rma_no" , [ { "field":"shipping_method", "display":"false", "required":false},{ "field":"street_address", "display":false, "required":false},{ "field":"city", "display":false, "required":false},{ "field":"state", "display":false, "required":false},{ "field":"postal_code", "display":false, "required":false}] ] ]) ] ]);; var jumpstartEscalationStaticFieldVal = new Map([ ["subject", {"value": "JUMPSTART Service Escalation Request"}], ["ticket_form_id", {"value": "360001032333"}], ["routing_cat", {"value": "routing_seed","id": "360019426873"}], ["product_id", {"id": "360019382494"}]]);; var assetsSmartdock = "//theme.zdassets.com/theme_assets/9049502/be0a34b2230cca2b27cde0606d7124c434648d6f.png"; var jumpstartEscalationHeader = "JUMPSTART SERVICE ESCALATION REQUEST"; var jumpstartEscalationContent = "

Please use this form to submit a support ticket to Logitech customer care

"; var jumpstartEscalationBanner = "

Setup guided assistance

(Video) Logitech C920: Basic Setup Guide (Installing / Updating Drivers & Logitech G-Hub Software)

"; var invalidError = "This does not look like the serial number from a Tap display. The S/N can be found at the base of the Tap by unscrewing the bottom case of the Tap and/or removing any pre-installed adapter. You can also find the S/N on the box of the Tap product."; var invalidErrorForjumpstartEscalation = "Invalid Code, Please re-enter either Confirmation Code or product serial number."; var expiredError = "Unfortunately your JumpStart service expired. If you need troubleshooting or technical assistance, please contact Logitech Customer Care at https://support.logi.com"; var unexpectedError = "an unexpected error has occurred. please contact Logitech Customer Care at https://support.logi.com"; var invalidEmail = "Please enter a valid email address."; var invalidAuthenticationcode = "Please enter a valid authentication code." var jumpstartEscalationThankyouPage = ""; var jumpstart_escalation_endpoint="https://apim.workato.com/jumpstart-server-side-v1-10/jumpstart-escalation"; var jumpstartphoneinfo = ''; var IEFieldMap = new Map([["name" , { "id":"360019375594","name":"Name", "hideonload":false,"required":true}] ,["email" , { "id":"requester_email","name":"Email", "hideonload":false,"required":false}],["Country" , { "id":"360019382014","name":"Country", "hideonload":false,"required":true}],["product_type" , { "id":"360019373874","name":"Product Type", "hideonload":false,"required":true}],["escalation_origin" , { "id":"360019375554","name":"Escalation Origin", "hideonload":false,"required":true}],["authentication_code" , { "id":"360019366874","name":"Authentication Code", "hideonload":false,"required":true}],["description" , { "id":"description","name":"Description of Customer's Issue", "hideonload":false,"required":true}],["type" , { "id":"360011873473","name":"type", "hideonload":true,"required":false}],["priority" , { "id":"360011873493","name":"priority", "hideonload":true,"required":false}],["ticket_origin" , { "id":"360019375494","name":"ticket_origin", "hideonload":true,"required":false}],["secondary_origin" , { "id":"360019749493","name":"secondary_origin", "hideonload":true,"required":false}],["disposition" , { "id":"360019426594","name":"disposition", "hideonload":true,"required":false}], ["linked_product_id" , { "id":"360019372674","name":"linked_product_id", "hideonload":true,"required":false}] ]);; var IEStaticFieldVal = new Map([ ["subject", {"value": "Internal Escalation Request"}], ["ticket_form_id", {"value": "360001040834"}]]);; var IEHeader = "INTERNAL ESCALATION REQUEST"; var IEContent = "

Please use this form to submit a social media escalation to customer care

"; var IEThankyouPage = ""; var assetsEducationSupportHeroImage = "//theme.zdassets.com/theme_assets/9049502/d1fc77e43a6ac8a7a829e8c5b86b952ebffb92d6.jpg"; var serialNoInfo = "

Please enter only one serial number. If you need to register multiple serial numbers, you can upload a CSV file as an attachment below.

"; var eduHeroTitle = "Logitech Education Support"; var notLoggedInUserInfo = "Having a My Account is not required but allows you to register your product to validate your limited hardware warranty duration, view your support history and allows us to provide you more personalized support."; var productInfoConsumerURL = ""; var education_support_form_id = "360004097733"; var education_fields = "360019375594,360019382014,360019395193,360044898493,1900002403645"; education_fields = education_fields.split(" ").join(""); var serialNumberTicketFieldId = "360019395193"; var response_center_form_id = "360001149214"; var responseCenterFieldMap = new Map([["name" , { "id":"360019375594", "name":"Name", "hideonload":false,"required":true, "show":true }] ,["email" , { "id":"requester_email", "name":"Email", "hideonload":false,"required":true, "show":true}],["topics_case_category" , { "id":"360019379113", "name":"Topics/Case Category", "hideonload":false,"required":true, "show":true}],["Country" , { "id":"360019382014", "name":"Country", "hideonload":false,"required":true, "show":true}],["description" , { "id":"description", "name":"Description of Customer's Issue", "hideonload":false,"required":true, "show":true}]]);; var resCenterFormCont = ""; var response_center_description = "Questions/Additional Details or Comments"; var responseCenterBg = "//theme.zdassets.com/theme_assets/9049502/bc1bad440586492c89b4786092ce5ea545ec5c00.png"; var responseCenterSubmitButton = " SUBMIT"; var responseCenterTitle = "LOGITECH RESPONSE CENTER: CASE SUBMISSION"; var jaybird_endpoint = "https://apim.workato.com/web-to-case-v1/prod/jaybird"; var jaybird_workato_token = "be2f17f6e00d68557192efbad585ae8f09655d7c7fb3711c3be118c811e9a228"; /*var jaybirdContactFieldMap = new Map([ ["name" , { "id":"360019375594", "name":"Name", "hideonload":false,"required":true, "show":true}] , ["email" , { "id":"requester_email", "name":"Email", "hideonload":false,"required":true, "show":true}],["PhoneNumber" , { "id":"360019385593", "name":"PhoneNumber", "hideonload":true,"required":false,"show":true}],["SerialNumber" , { "id":"360019395193", "name":"SerialNumber", "hideonload":false,"required":false, "show":true}],["tf_jaybird_product_list_label" , { "id":"360020406534", "hideonload":false,"required":true, "show":true}], ["Country" , { "id":"360019382014", "name":"Country", "hideonload":false,"required":true, "show":true}], ["Issue Type" , { "id":"360031849274", "name":"Issue Type", "hideonload":false,"required":true, "show":true}],["description" , { "id":"description", "name":"Description", "hideonload":false,"required":true, "show":true}],["Company Name" , { "id":"360019364774", "name":"Company Name", "hideonload":false,"required":false, "show":false}], ["Address Line 1" , { "id":"360019373954", "name":"Address Line 1", "hideonload":false,"required":false, "show":false}], ["Address Line 2" , { "id":"360019373974", "name":"Address Line 2", "hideonload":false,"required":false, "show":false}], ["City" , { "id":"360019364094", "name":"City", "hideonload":false,"required":false, "show":false}], ["State/Province" , { "id":"360019376333", "name":"State/Province", "hideonload":false,"required":false, "show":false}], ["Postal/Zip" , { "id":"360019364134", "name":"Postal/Zip", "hideonload":false,"required":false, "show":false}],["Disposition" , { "id":"360019426594", "name":"Disposition", "hideonload":true,"required":false}],["TicketOrigin" , { "id":"360019375494", "name":"TicketOrigin", "hideonload":true,"required":false}],["SecondaryOrigin" , { "id":"360019749493", "name":"SecondaryOrigin", "hideonload":true,"required":false}],["DefectGrouping" , { "id":"360019373074", "name":"DefectGrouping", "hideonload":true,"required":false}],["BusinessGroup" , { "id":"360019386653", "name":"BusinessGroup", "hideonload":true,"required":false}],["RoutingCategory" , { "id":"360019426873", "name":"RoutingCategory", "hideonload":true,"required":false}],["TranslatedProductShortName" , { "id":"360019375134", "name":"TranslatedProductShortName", "hideonload":true,"required":false}],["ProductShortName" , { "id":"360019373054", "name":"ProductShortName", "hideonload":true,"required":false}],["LinkedAccountID" , { "id":"360019373894", "name":"LinkedAccountID", "hideonload":true,"required":false}],["TicketCreatedFromIP" , { "id":"360020569353", "name":"TicketCreatedFromIP", "hideonload":true,"required":false}],["DatafromApp" , { "id":"360019385533", "name":"DatafromApp", "hideonload":true,"required":false}],["InquiryType" , { "id":"360019386813", "name":"InquiryType", "hideonload":true,"required":false}],["LinkedAccountType" , { "id":"360019386313", "name":"LinkedAccountType", "hideonload":true,"required":false}],["CaseSource" , { "id":"360019375314", "name":"CaseSource", "hideonload":true,"required":false}],["ProductId" , { "id":"360019382494", "name":"ProductId", "hideonload":true,"required":false}],["WebToTicketHash" , { "id":"360019387113", "name":"WebToTicketHash", "hideonload":true,"required":false}],["PhoneNumber" , { "id":"360019385593", "name":"PhoneNumber", "hideonload":true,"required":false}],["LinkedMyProductID" , { "id":"360019372674", "name":"LinkedMyProductID", "hideonload":true,"required":false}],["MyProductWarrantyStatus" , { "id":"360019385353", "name":"MyProductWarrantyStatus", "hideonload":true,"required":false}],["SurveySubmissionResponse" , { "id":"360020805934", "name":"Description", "hideonload":true,"required":false}],["SurveyNPSscore" , { "id":"360020843253", "name":"SurveyNPSscore", "hideonload":true,"required":false}], ]); var jaybirdProductMap = new Map([["jaybird_run_xt" , { "zdesk_id":"d99bc0ea-7db0-11e9-b911-e7356601f9d7","sfdc_id":"a0q5A00000B5r7qQAB"}] ,["jaybird_tarah_pro" , { "zdesk_id":"36afe0e6-7db1-11e9-b911-050d54798744","sfdc_id":"a0q5A00000B5NsiQAF"}] ,["jaybird_tarah" , { "zdesk_id":"4645bec9-7db1-11e9-aa7f-77bc974c1653","sfdc_id":"a0q5A00000B543fQAB"}] ,["jaybird_x4" , { "zdesk_id":"ca647d14-7db0-11e9-b911-9fa39058eb5b","sfdc_id":"a0q5A00000B4qyDQAR"}] ,["jaybird_run" , { "zdesk_id":"36eb152a-7db1-11e9-b911-d3c5cbd837c0","sfdc_id":"a0q5A00000B7LHcQAN"}] ,["jaybird_freedom_2" , { "zdesk_id":"d9d6316d-7db0-11e9-bada-07d7a6352a5f","sfdc_id":"a0q5A00000B7lJkQAJ"}] ,["jaybird_x3" , { "zdesk_id":"255f8155-7db1-11e9-aa7f-25aa3f9f11e3","sfdc_id":"a0q3100000AfKmvAAF"}] ,["jaybird_freedom" , { "zdesk_id":"d88dd29d-7db0-11e9-aa7f-5d7d32a4525d","sfdc_id":"a0q3100000ApPnHAAV"}] ,["jaybird_x2" , { "zdesk_id":"b9428083-7db0-11e9-aa7f-3fa678ed55d5","sfdc_id":"a0q3100000ApPn7AAF"}] ,["bluebuds_x" , { "zdesk_id":"c94f8a2b-7db0-11e9-bada-55a469e0eb0f","sfdc_id":"a0q3100000ApPnCAAV"}], ["freedom_sprint" , { "zdesk_id":"06f2cf1c-7db1-11e9-b911-e7d19dd0ea27","sfdc_id":"a0q3100000ApPnbAAF"}] ,["freedom_3" , { "zdesk_id":"35823650-7db1-11e9-b911-abe32f36aad0","sfdc_id":"a0q3100000ApPngAAF"}],["jaybird_vista_wireless_sport_headphones" , { "zdesk_id":"d6513183-b358-11e9-9c45-df03035ee80d","sfdc_id":""}], ["jaybird_n/a" , { "zdesk_id":"jaybird_n/a","sfdc_id":""}], ["jaybird_app" , { "zdesk_id":"jaybird_app","sfdc_id":""}]]);

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